Amazon.co.uk Return & Refund Windows — What Actually Applies
The UK has one of the more shopper-friendly standard windows among the regions we cover — here's what it actually means in practice.
Last verified: 2026-08-07 — Amazon's policies change over time — the number shown on the specific product page always takes precedence over this guide.
30 days is the standard window
Amazon.co.uk offers returns on most items within 30 days of delivery for a full refund, on top of any separate statutory rights.
You also have a 14-day statutory right to cancel
Under UK consumer law, you can cancel most online orders for any reason within 14 days of receiving the item — this legal right exists independently of Amazon's own 30-day policy.
Some categories are excluded
Perishable goods, personalised or made-to-order items, and opened hygiene/cosmetic products are commonly excluded from standard returns — check the specific listing.
Damaged or not-as-described items are always covered
A faulty, damaged, or misdescribed item is returnable regardless of the standard window, under separate consumer protection rules.
The rule of thumb
For a straightforward change of mind, the 30-day Amazon window is what you'll use in practice — the 14-day statutory right mainly matters if a dispute arises.